Joseph Rehall.
Black-and-white portrait of Joseph Rehall

Process, software & engineering

I figure things out. Then I build.

I build software and improve the way teams work. I’ve spent 20 years in process improvement, quality, and engineering, with work ranging from audit applications to physical prototypes.

View my portfolio Review my experience
12 recommendations from people I’ve worked with Download my professional summary (PDF)

Experience, expertise, and entrepreneurship

20 years
Process improvement,
quality & engineering.
Lean Six SigmaBlack Belt
Root-cause analysis, corrective
action, SOPs and KPIs.
Multi-million
dollar business
I helped build one, and it shapes how I approach technical work.

I build what
the work needs.

My background spans two decades in process improvement, quality, and engineering. I’m a Lean Six Sigma Black Belt, and I’ve built departments, written SOPs, set up KPIs, and developed software. I like seeing the work through from finding the cause to getting the fix in place.

Explore my experience and qualifications
  • Nissan
  • Lucid Motors
  • General Motors / Cruise
  • Nikola Motors
  • Audi of America

Audi of America

I built the applications behind our audits.

At Audi, I review warranty claims alongside repair orders, technician notes, and labor records. I brought three separate audit spreadsheets into Audi Nuvobook, a guided workflow for claim import, risk profiling, evidence review, adjustments, reporting, and controlled closeout. I designed the audit rules and directed development around how the team works. The system suggests what deserves attention; the auditor makes the call.

I built Audi Team Dashboard around the published audit history, giving management and executives a read-only view of team activity, dealer patterns, recurring findings, and recovery trends. That same history feeds back into Nuvobook, informing the next audit’s risk profile.

Audi Nuvobook case studyAudi Team Dashboard case study
Audi Nuvobook Home before the first claims import, with an Import Claims action, four audit stages, and grouped workflow and reporting controls.
Audi Nuvobook

One starting point for claim review, reports, and audit closeout.

Audi Team Dashboard showing audit activity, dealer patterns, finding categories, and recovery trends. Dealer labels are synthetic and the displayed figures are preliminary.
Audi Team Dashboard

Local review workbook with synthetic dealer labels and preliminary figures.

Nikola Motors

I established the warranty program.

I built the warranty and supplier warranty cost recovery departments, then put dealer claim procedures, supplier recovery workflows, and compliance KPIs in place. I adjudicated claims, reviewed repair times and costs, and worked with engineering, procurement, and production on supplier quality issues.

How I build warranty operations

General Motors / Cruise

I built warranty and cost recovery for two vehicle programs.

I built warranty and supplier warranty cost recovery departments for the Cruise Bolt and Cruise A100 Origin programs. I established claims workflows within GM’s Global Warranty Management System and developed quality management and corrective-action processes.

“On one occasion, he learned that we did not have a cost recovery program, so he flew to Detroit to meet with the General Motors team and spearheaded the build-out of the A100 (Origin AV model) warranty and cost recovery program.”

Kaled AlhanafiFull recommendation

Lucid Motors

I built systems to track EV powertrain failures and report issues to suppliers through Non-Conforming Material Reports and Corrective and Preventive Action reports. I investigated failures and worked with suppliers and engineering teams on corrective action.

Supplier quality and corrective action

Nissan, through AiM

Alongside dealership and field audits, I built applications for an Android phone toolkit designed to help approximately 1,000 inspectors and auditors solve problems in the field. I also trained auditors on the procedures behind the work.

Software and workflow automation

Some of the work I’ve built.

Open the portfolio

Audit applications, websites, and brands. Open a project to see what I built and how I approached it.

Featured applicationsAudi Nuvobook Audi Team Dashboard
AYS website with ivory and navy sections, copper accents, and architectural imagery for epoxy coatings and pressure washing.
AYS, At Your ServiceHome services
Hawaii Weeks website showing resort search, island filters, and a photographic collection of Hawaiian stays.
Hawaii WeeksTravel & hospitality
Chapman Crafted Coffee homepage with warm coffee imagery, editorial typography, and a three-product collection.
Chapman Crafted CoffeeCoffee & hospitality

How I work through a problem.

I start by understanding the work.
Then I decide what needs to change.

Audit & operational systems

Records Rules Review Findings

I’ve done the audits. I build software around that experience.

  1. Records

    Source recordsDocumentationOperational dataUser inputs

  2. Rules

    Audit logicPolicies & criteriaDiscrepancy checksWorkflow

  3. Review

    AnalyzeValidateInvestigateDocument

  4. Findings

    Audit resultsSupporting evidenceReview decisionsFollow-up actions

Explore audit & operational systems

Software & automation

Input Logic Useful tool

I write software to take repeat work off people’s hands.

  1. Input

    DataDocumentsManual steps

  2. Logic

    AutomateTransformApply rules

  3. Useful tool

    DashboardsSimpler workflowsMore time to think

Explore software & automation

04 / Process, quality & engineering

  1. Understand

    I get into the work and gather the facts.

  2. Find the cause

    I trace the problem back to its cause.

  3. Improve

    I build the fix into how the work gets done.

  4. Verify

    I check whether the change actually worked.

Explore process improvement & quality

From people I’ve worked with.

Colleagues on what it’s like to work with me.

12 recommendations

View on LinkedIn

Fleurette Tapado

Senior Director, Production · Saildrone

“Joe embodies the qualities of excellence and dedication. In my role as his hiring manager, I consistently witnessed exceptional execution, a proactive mindset, and a strong sense of ownership. Joe not only met but surpassed expectations for his role, showcasing his commitment to delivering results. His humble demeanor further enhances his professional contributions. I endorse Joe for positions that require problem-solving and effective collaboration, with complete confidence that he would significantly contribute to the success of any team.”

Recommendation detailsClose recommendation details from Fleurette Tapado

Fleurette managed Joseph directly.

Joe embodies the qualities of excellence and dedication. In my role as his hiring manager, I consistently witnessed exceptional execution, a proactive mindset, and a strong sense of ownership. Joe not only met but surpassed expectations for his role, showcasing his commitment to delivering results. His humble demeanor further enhances his professional contributions. I endorse Joe for positions that require problem-solving and effective collaboration, with complete confidence that he would significantly contribute to the success of any team.

View original on LinkedIn

Jay Selwood

EMEA Agency Manager, Multi Market Media · Google

“Joe has an incredible wealth of knowledge, particularly in SQL and web development, with a proven track record of delivering outstanding results. He is fantastic at communicating complex technical concepts to clients and colleagues and is an absolute master at problem solving and critical thinking.”

Recommendation detailsClose recommendation details from Jay Selwood

Jay worked with Joseph but they were at different companies.

Joe has an incredible wealth of knowledge, particularly in SQL and web development, with a proven track record of delivering outstanding results. He is fantastic at communicating complex technical concepts to clients and colleagues and is an absolute master at problem solving and critical thinking.

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Andrew Richardson

Cost Recovery Specialist · General Motors

“He was the primary point of contact for all of Cruise’s warranty reviews, supplier improvement projects, and eventually cost recovery. His attention to detail and desire to contribute to making the Cruise Origin a successful product was evident in everything he did for the project, not least of which is implementing a warranty framework for the review of defective components and holding suppliers accountable to Cruise’s quality standards.”

Read full recommendationClose full recommendation from Andrew Richardson

Andrew worked with Joseph but on different teams.

I had the pleasure of working alongside Joe during his time at Cruise. He was the primary point of contact for all of Cruise’s warranty reviews, supplier improvement projects, and eventually cost recovery. His attention to detail and desire to contribute to making the Cruise Origin a successful product was evident in everything he did for the project, not least of which is implementing a warranty framework for the review of defective components and holding suppliers accountable to Cruise’s quality standards. Joe is extremely driven and organized, and would make a fantastic addition to any organization he becomes a part of.

I recommend Joe for any position requiring innovation, attention to detail, even in a fast paced or uncharted environment, organization, effective communication, data analysis, product knowledge, cross training, or even peer mentorship.

View original on LinkedIn

Kaled Alhanafi

Co-Founder & CEO · Basata

“Joe worked on Quality Management Systems at Cruise and worked out of our Phoenix office. He did a fantastic job working with suppliers on corrective actions as well as warranty cost recovery. He is proactive and attentive to detail. On one occasion, he learned that we did not have a cost recovery program, so he flew to Detroit to meet with the General Motors team and spearheaded the build-out of the A100 (Origin AV model) warranty and cost recovery program.”

Read full recommendationClose full recommendation from Kaled Alhanafi

Kaled was senior to Joseph but didn’t manage Joseph directly.

Joe worked on Quality Management Systems at Cruise and worked out of our Phoenix office. He did a fantastic job working with suppliers on corrective actions as well as warranty cost recovery. He is proactive and attentive to detail. On one occasion, he learned that we did not have a cost recovery program, so he flew to Detroit to meet with the General Motors team and spearheaded the build-out of the A100 (Origin AV model) warranty and cost recovery program. He also built-out the NCMR process for Cruise for our future ISO 9001 compliance. Joe would be an incredible addition to any team!

View original on LinkedIn

Ro Stoltzfoos

Production Quality Manager · Amazon

“He developed a comprehensive Material Review Board (MRB) process that supported in millions of dollars worth of part dispositioning, including thousands of dollars in savings where parts were recoverable. He also constructed polices and procedures to ensure the right infrastructure was built out to support supplier warranty processes including failure tracking and nonconforming reports.”

Read full recommendationClose full recommendation from Ro Stoltzfoos

Ro was senior to Joseph but didn’t manage Joseph directly.

I had the pleasure of working alongside Joe Rehall for a brief yet impactful period at Cruise, and I am delighted to provide a strong recommendation for him. Joe served as our Supplier QA/QC and Warranty Lead, and his contributions were truly commendable.

In the short time we collaborated, I was consistently impressed by Joe's dedication to ensuring the highest standards in supplier quality assurance and control. His attention to detail and meticulous approach significantly contributed to the overall quality of our products. Joe possesses a deep understanding of the intricacies of his role, and his expertise was evident in the efficiency with which he managed supplier relationships and quality control processes.

He developed a comprehensive Material Review Board (MRB) process that supported in millions of dollars worth of part dispositioning, including thousands of dollars in savings where parts were recoverable. He also constructed polices and procedures to ensure the right infrastructure was built out to support supplier warranty processes including failure tracking and nonconforming reports.

What sets Joe apart is not just his technical proficiency but also his exceptional interpersonal skills. He has an innate ability to connect with people, fostering positive relationships both within the team and with external partners. Joe's effective communication style and collaborative mindset made him a valuable asset in cross-functional teams, facilitating smooth cooperation and problem-solving.

In addition to his professional skills, Joe brings a positive and proactive attitude to the workplace. He is a team player who consistently goes above and beyond to ensure the success of the projects he is involved in. Joe's commitment to excellence and his ability to navigate complex challenges make him a standout professional in the field.

I would highly recommend Joe Rehall to any organization seeking a dedicated and proficient Supplier QA/QC and Warranty Lead. His technical expertise, interpersonal skills, and unwavering commitment to quality make him an asset to any team or project. It was a pleasure working with Joe, and I have no doubt that he will continue to excel in his future endeavors.

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Naman Chhaya

Product Delivery Leader

“Joe played a crucial role in building out our warranty cost recovery process at Cruise, along with spearheading non-conformance reporting, MRB parts dispositioning, and comprehensive data analysis of our failures. His expertise and dedication significantly contributed to the success of these initiatives, as well as our continuous improvement.”

Recommendation detailsClose recommendation details from Naman Chhaya

Naman was senior to Joseph but didn’t manage Joseph directly.

Joe played a crucial role in building out our warranty cost recovery process at Cruise, along with spearheading non-conformance reporting, MRB parts dispositioning, and comprehensive data analysis of our failures. His expertise and dedication significantly contributed to the success of these initiatives, as well as our continuous improvement.

View original on LinkedIn
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Ryan Macias

Data Center Lab Manager

“Joe Rehall's dedication and mastery of QMS have had a significant and positive impact on Cruise. His contributions have fostered a culture of quality within the organization, ensuring efficient processes, compliance with standards, and ultimately, a better product for our customers.”

Recommendation detailsClose recommendation details from Ryan Macias

Ryan worked with Joseph but on different teams.

Joe Rehall's dedication and mastery of QMS have had a significant and positive impact on Cruise. His contributions have fostered a culture of quality within the organization, ensuring efficient processes, compliance with standards, and ultimately, a better product for our customers.

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Jonathan Wan

Product Operations · Waymo

“Joe was an excellent business partner when we worked together on Warranty Management between Cruise and GM. He owned creating test data and setting up new processes for this business area. I could entrust Joe with vague follow-up action items that he would problem solve cross-functionally and across companies in a timely manner. Joe has a 'get things done' attitude towards work, which I really appreciated. He is easy to collaborate with and always takes initiative!”

Recommendation detailsClose recommendation details from Jonathan Wan

Jonathan worked with Joseph on the same team.

Joe was an excellent business partner when we worked together on Warranty Management between Cruise and GM. He owned creating test data and setting up new processes for this business area. I could entrust Joe with vague follow-up action items that he would problem solve cross-functionally and across companies in a timely manner. Joe has a 'get things done' attitude towards work, which I really appreciated. He is easy to collaborate with and always takes initiative!

View original on LinkedIn

Christian Velazquez

Supplier Quality · Tesla

“So, I have been on the bleeding edge of the EV business for the last 6 years & Joe is someone in the upper 1% of my network when it comes to anything not just EV manufacturing quality. In general as well(worked in marketing for 10+ years so lots of people I know). He's a great guy. Excellent attitude when it comes to high pressure issues.”

Read full recommendationClose full recommendation from Christian Velazquez

Christian worked with Joseph on the same team.

So, I have been on the bleeding edge of the EV business for the last 6 years & Joe is someone in the upper 1% of my network when it comes to anything not just EV manufacturing quality. In general as well(worked in marketing for 10+ years so lots of people I know). He's a great guy. Excellent attitude when it comes to high pressure issues. I learned a lot from him. I would love to work with him again. He is absolutely amazing I wish nothing but the best for him. I literally have nothing negative to say about him. He dresses professional and IS professional on and off the clock.

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Brad Oglesby

Payload Processing Facility Site Leader · Amazon

“i had the opportunity to partner with Joe as we were developing the Quality Management System at Cruise. Joe is a great collaborator, understands the key, foundational elements of Quality, and is always willing to jump in and make immediate contributions to the task at hand! Joe has a broad range of experience spanning both manufacturing and suppliers, so he would be a strong asset for any time, whether mature or just building out the requirements from the start!”

Recommendation detailsClose recommendation details from Brad Oglesby

Brad was senior to Joseph but didn’t manage Joseph directly.

i had the opportunity to partner with Joe as we were developing the Quality Management System at Cruise. Joe is a great collaborator, understands the key, foundational elements of Quality, and is always willing to jump in and make immediate contributions to the task at hand! Joe has a broad range of experience spanning both manufacturing and suppliers, so he would be a strong asset for any time, whether mature or just building out the requirements from the start!

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Erik Garcia

Lead Recruiter, Operations & Testing · NGV Talent

“Joe's entry into Cruise was marked by a commendable initiative—he took on the responsibility of running and enhancing a program with minimal guidance. Undeterred by the lack of clear direction, Joe leveraged his extensive background in QA/QC to navigate the challenges. His adeptness at engaging the right stakeholders and drawing on his experience allowed him not only to clear existing backlogs but also to implement robust controls to prevent future issues.”

Read full recommendationClose full recommendation from Erik Garcia

Erik worked with Joseph but on different teams.

Joe's entry into Cruise was marked by a commendable initiative—he took on the responsibility of running and enhancing a program with minimal guidance. Undeterred by the lack of clear direction, Joe leveraged his extensive background in QA/QC to navigate the challenges. His adeptness at engaging the right stakeholders and drawing on his experience allowed him not only to clear existing backlogs but also to implement robust controls to prevent future issues.

What sets Joe apart is not just his professional competence but also his unwavering commitment to the job and his colleagues. His dedication to the role, coupled with his collaborative approach, significantly contributed to his success at Cruise. It has been a privilege to work alongside him, and if given the opportunity to build my own team, Joe would undoubtedly be at the top of the list. His combination of expertise, problem-solving skills, and commitment to excellence makes him an invaluable asset to any team or project.

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Ryan Degner

Director of Operations · EBlock

“Joe is a dedicated and driven professional with the acumen to complete any task with precision and accuracy. During the time that I worked with Joe, his professionalism and technical expertise made him a valuable asset to the team and the company as a whole.”

Recommendation detailsClose recommendation details from Ryan Degner

Ryan managed Joseph directly.

Joe is a dedicated and driven professional with the acumen to complete any task with precision and accuracy. During the time that I worked with Joe, his professionalism and technical expertise made him a valuable asset to the team and the company as a whole.

View original on LinkedIn

I like knowing how things work.

I’m Joseph Rehall, based in Arizona. I’ve built departments, developed software, and worked through quality problems firsthand. I like being involved in both figuring out what’s wrong and fixing it.

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My background covers 20 years in process improvement, quality, and engineering, with experience across Audi of America, Nissan, General Motors/Cruise, Lucid Motors, Nikola, Bank of America, Samsung, Panasonic, and Vizio. I’m a Lean Six Sigma Black Belt. Much of that work has involved supplier quality, root-cause analysis, corrective action, and building the systems behind it.

The audit applications came out of work I knew firsthand. I wanted the records, review logic, and reporting to work together, so I built tools that do that. The point is to cut repetitive handling and give reviewers and management a better view of what the evidence says.

I also work on websites, automation, and hardware prototypes. I’ve helped build a multi-million dollar business, and that experience shapes how I approach the technical work. What I build has to fit the business and make sense to the people using it.

I value straightforward conversations and people who see things differently. I’m curious, I ask questions, and I like following an idea far enough to find out whether it works. That’s the part I enjoy.

Read my full professional background Software. Hardware. Automation. Design.My professional background

Bring me a problem
worth solving.

Tell me what you’re working on.

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If you’re hiring, tell me what your team needs. I’m happy to walk you through relevant work.