Joseph Rehall / Professional experience
Warranty operations
I build the process behind the claim.
I built warranty and supplier warranty cost recovery departments at Nikola and Cruise. That work brought together dealer claims, supplier recovery, operating procedures, and the systems people use to review the evidence and reach a decision.
Establish the department and how it works
At Nikola, I built the warranty and supplier warranty cost recovery departments. I established dealer claim and supplier recovery processes, wrote dealer procedures, and defined compliance KPIs. I also adjudicated claims and audited repair times, costs, labor codes, and policy compliance.
At Cruise, I built warranty and supplier warranty cost recovery departments for the Cruise Bolt and Cruise A100 Origin programs. I established procedures for claim submission and adjudication within GM’s Global Warranty Management System.
That experience matters because a department needs more than a place to receive claims. The people doing the work need to understand their responsibilities, what information a review depends on, and how an unresolved issue moves forward.
Keep the claim connected to its evidence
When I work through a claim, I start with what happened and what the documentation supports. I look for gaps, conflicting information, and assumptions that need to be checked before a decision is made.
Supplier cost recovery adds another reason to keep that reasoning clear. I want the basis of the claim to be understandable to the people reviewing it. The records should support the explanation, and questions about the claim should be visible instead of getting lost between conversations.
Bring field experience into the process
Through AiM, I led Nissan dealership and field audit work involving claims, asset verification, financial reconciliation, and compliance. I also trained auditors on the field processes. Working through those reviews firsthand informs what I expect a procedure or application to provide.
At Cruise, I coordinated parts reviews with suppliers and technical specialists to investigate failures and determine responsibility. I also developed an ISO 9001-aligned quality management system and audited company processes as Lead AMS Auditor.
On one occasion, he learned that we did not have a cost recovery program, so he flew to Detroit to meet with the General Motors team and spearheaded the build-out of the A100 (Origin AV model) warranty and cost recovery program.
Give reviewers and management what they need
My software work grew from the need to connect records, review logic, findings, and reporting. I automate repeatable handling where it makes sense and keep room for a person to investigate exceptions. The application should make the reasoning easier to follow.
Audi Nuvobook and Audi Team Dashboard show that approach in audit work. Nuvobook combines automation with risk profiling. The dashboard integrates audit results for management and executives, and the findings feed back into Nuvobook to improve future risk profiling. The review and the wider business view stay connected.
Audi Nuvobook and Audi Team Dashboard
See the applications I designed and developed around audit execution and business reporting.
Audit and operational systems
How I connect source records, decisions, and traceable findings.